Refund and Return Policy
1. General Policy (Due to the Nature of Products)
Due to regulatory guidelines and our commitment to patient safety and product integrity, Lapillus Private Limited strictly adheres to a NO RETURN or NO EXCHANGE policy on all sold pharmaceutical products.
We cannot accept returns for products once they have left our controlled shipping environment and are delivered to the customer, except in the specific circumstances outlined below. This ensures that all medications received by our customers are safe, genuine, and untampered.
2. Valid Reasons for Return/Refund
A return or exchange will only be processed under the following unavoidable circumstances:
| Reason for Return | Required Proof |
| A. Product Damaged in Transit | Clear photographic or video evidence showing the package and the product damaged upon delivery. |
| B. Manufacturing Defect | The seal is intact, but the product itself is visibly flawed, defective, or expired. |
| C. Incorrect Product Shipped | The product delivered does not match the product listed on the order invoice. |
3. Notification and Claim Process
- Notification Window: You must notify the Lapillus Customer Support team of the issue (A, B, or C above) within 48 hours of receiving your delivery.
- Provide Proof: You must provide the Order Number, a detailed description of the issue, and the necessary photo/video proof.
- Approval: Our team will review the claim. If approved, we will initiate a return pickup or refund process.
4. Refund Details
- Mode of Refund: Once the return is approved and the product is successfully received and inspected by our team, the refund will be credited back to the original method of payment (e.g., credit card, bank account) used during the purchase.
- Processing Time: Please allow 7 to 10 business days for the refund to be processed and reflected in your account. The time taken may vary depending on your bank’s processing timelines.
- Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error (i.e., incorrect item shipped).
5. Non-Eligible Returns
We cannot accept returns or offer refunds for items based on:
- Change of Mind: The customer simply changed their mind after delivery.
- Allergic Reactions: We strongly advise consulting a healthcare professional before use. We are not responsible for allergic reactions.
- Product Misuse: The product was not stored or used according to instructions.
- Opened Items: Any product that has been opened, used, or had its original seal broken.
Contact for Claims:
For all return and refund inquiries, please contact our Customer Support team:
- Email: [Your Customer Support Email Address]
- Phone: [Your Customer Support Phone Number]