Shipping Policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payme1nt.

2. Processing Time

  • Order Confirmation: Orders are typically confirmed and processed within 1-2 business days (Monday to Friday, excluding public holidays).
  • Cut-off Time: Orders received after [e.g., 2:00 PM IST] will begin processing on the next business day.

3. Shipping Options and Delivery Estimates

We utilize trusted national courier partners to ensure safe and timely delivery across India. Shipping options available will depend on your delivery location.

Shipping MethodEstimated Delivery Time (After Processing)Availability
Standard Shipping5 – 7 Business DaysAvailable Nationwide
Express Shipping2 – 4 Business DaysAvailable in Metro and Tier-1 Cities (Charges Apply)

Please note: Delivery times are estimates only and commence from the date of shipping, not the date of order. They are subject to delays caused by external factors (e.g., extreme weather, courier issues, local restrictions).

4. Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

  • Free Standard Shipping: We offer Free Standard Shipping on all orders over ₹[Insert Free Shipping Threshold, e.g., 499].
  • Below Threshold: For orders below ₹[Threshold], a flat-rate shipping fee of ₹[Insert Flat Rate, e.g., 70] will apply.
  • Express Shipping: Additional charges apply for Express Shipping and will be calculated at checkout based on your location and order weight.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the courier company’s website. You can use this number to track the status of your shipment.

6. Packaging and Discretion

  • Discreet Packaging: Given the nature of our pharmaceutical products, all orders are shipped in plain, unmarked, and secure packaging to protect your privacy. There will be no mention of the product contents on the external package.
  • Damage/Tampering: If the packaging appears tampered with or damaged upon delivery, do not accept the package. Please contact our Customer Support immediately.

7. Incorrect or Incomplete Address

It is the responsibility of the customer to ensure the accuracy of the shipping address. Lapillus Private Limited is not liable for orders delivered to an incorrect or incomplete address provided by the customer. Any re-shipping due to an incorrect address will be charged to the customer.